Sources list for INFORMATION TECHNOLOGIES IMPACTING MODERN BUSINESS:

Loveman, G. W. (1988). Assessment of the Productivity Impact on Information Technologies. MIT Management in the 1990s Working Paper # 88-054 (July 1988).
Technology: Is It Moving Too Fast?

Sue, M. (2000). The convergence of Information technology and Information Management. Information Management Journal. April 2000.
IT Convergence

National Research Council (1998). Fostering Research on the Economic and Social Impacts of Information Technology. Washington, D.C.: National Academy Press.
IT and Organizational Operations

Durrant, Fay. "Society Catching up with the Technology: Assessing the Impact of Information and Telecommunications on Policy Formulation." http://www.isoc.org/inet9 6/proceedings/h3/h3_4.htm. Durrant, Fay. "Society Catching up with the Technology: Assessing the Impact of Information and Telecommunications on Policy Formulation." http://www.isoc.org/inet9 6/proceedings/h3/h3_4.htm.
Gateway and Dell

Strassman, P.A. The Squandered Computer: Evaluating the Business Alignment of Information Technologies. New Canaan: Information Economics Press, 1997.
Customer Relationship Management (CRM)

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